TERMS & CONDITIONS
Transfers 4 You (Driver 4You Limited) Terms & Conditions
KEY PRINCIPLES
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING OR REQUESTING THE SERVICES MADE AVAILABLE TO YOU VIA ,,TRANSFERS 4YOU” WEBSITE(S) AS THEY INCLUDE IMPORTANT INFORMATION ABOUT THE SERVICES, YOUR RIGHTS AND OTHER IMPORTANT INFORMATION.
These Terms and Conditions constitute the entire agreement regarding the provisions of car booking and/or account services by Transfers 4You (Driver 4You Limited) (Company Registration Number in England and Wales: 11443563) licensed by Public Carriage Office and Private Hire Operator number is 0100430103 Registered and Contact office address is 10 Parkwood Flats, Oakleigh Road North, London N20 0RX. Tel: +44 (0) 2039788787 trading as “Transfers 4You”. Completion of the booking with Transfers 4You is your unconditional acceptance of the Terms and Conditions set out in this agreement.
In these Terms and Conditions, the expressions “we” and “us” refer to Transfers 4You and “the Customer” and “you” refers to any passenger or passengers carried in the private hire vehicle.
“Third Party Providers” are independent third parties and include, but are not limited to, independent transportation providers, travel providers, leisure providers, couriers, restaurants, logistics providers, and/or providers of other mobility services.
“Third Party Services” include, but are not limited to, services and goods in the field of transportation, travel, leisure, delivery, logistics, mobility, and the food or grocery industry, provided to you by independent Third-Party Providers. These are made available to you through your use of the Website(s) Services.
These Terms apply to Transfers 4You’s mobile applications, websites, and Transfers 4You Products in the United Kingdom.
The Website(s) Services enable you to request services from Transfers 4You (“Transfers 4You Provided Services”) and from Third Party Providers (“Third Party Services”). Both Transfers 4You Provided Services and Third-Party Services are provided or made available as Transfers 4You Products.
For Transfers 4You Provided Services, you are contracting directly with Transfers 4You for the provision of these services.
You must read carefully and agree to the Terms prior to accessing and using Transfers 4You’s Website(s) Services or Transfers 4You Products. These Terms expressly supersede prior agreements or arrangements about the Websites Services (as defined below) and Transfers 4You Products between you and Transfers 4You.
In order to provide Transfers 4You Transportation Services, Transfers 4You (Driver 4 You Limited) accepts Bookings as a private hire vehicle operator (under the relevant private hire vehicle operating licence) for the purposes of private hire legislation and regulation in the UK.
By agreeing to these, you also agree to comply with :
These terms cover your access and use of Transfers 4You’s Website(s) Services and your use of Transfers 4You Products (the “Terms”).
These Terms apply to the extent they do not conflict with any user and supplemental terms that specifically apply to Transfers 4You’s Website(s) Services and Transfers 4You Products. You will be asked to agree to any such terms separately.
By using Transfers 4You’s Website(s) Services, you confirm you accept these Terms. If you do not agree to these Terms, you may not access or use Transfers 4You’s Website(s) Services. We recommend that you keep a copy of these terms for future reference.
If we have to contact you, we will do so by push notification from Transfers 4You’s phone call, text message or email, using the details you provided to us on registration for Transfers 4You’s mobile application. When we use the words “writing” or “written” in these terms, this includes emails, texts and push notifications.
Unless otherwise agreed separately in writing, the Website(s) Services and Transfers 4You Products are made available to you for your personal non-commercial use in the United Kingdom only.
1.0 Cash Services
1.1 When making a payment for a transfer in cash (“Cash Services”), the contract shall be made by Transfers 4You (as principal) resulting in the Customer entering into a direct contract with the Transfers 4You . Such Contract shall be subject to these Terms and Conditions.
1.2 In consideration for the performance of the Cash Services, the Customer shall pay the Charges to the Driver upon completion of the transfer. However, the driver in their discretion could request payment upfront.
1.3 In respect of Cash Services, payment shall be made in cash and the Driver shall not accept any other form of payment. However, card payment can still be administered by contacting the Transfers 4You prior to the end of the journey where payment will be taken over the phone. The charges set out in clause 1.2 will apply.
2.0 Booking & Booking Confirmation
“Booking” means a booking of Transport 4You Transportation Services.
2.1 The price quoted at the time of making the booking will be the price payable subject to any additional charges including, but not limited to, reasonable repair or cleaning charges as set out in clause 3.1, extra luggage requirements as set out in clause 3.6 and additional waiting times including parking tariffs as set out in clauses 3.9 and 3.10. Transfers 4 you also reserve the right to amend the quotation if there is any material change to the original itinerary, the number of passengers or the type of vehicle required.
2.2 The price quoted takes into account our chosen route between initial pickup and final destination and there will be no negotiation between you and the driver as the price is payable for the journey owing to the route taken by the driver.
2.3 We reserve the right to provide an upgraded car type from the original booking.
2.4 If a Booking is cancelled by you, Transfers 4You will charge a Cancellation Fee as set out Clause 3.2.
2.5 Bookings made through the Transfers 4You website will result in an automatic ‘Transfers 4 you (Driver 4 you Limited) Journey Acknowledgement’ email being sent. You are responsible for checking that the details received from Transfers 4You are correct.
2.6 Telephone bookings made direct through Transfers 4You will result in a Transfers 4You Booking Acknowledgement’ email being sent. You are responsible for checking that the details received from Transfers 4You are correct.
2.7 Transfers 4You will not accept any responsibility to refund any customers who do not wait for their driver and take alternatives transport.
2.8 Transfers 4You accept no liability for the incorrect address being given by you when the booking was made. Any additional mileage incurred owing to the incorrect address being provided by you will incur additional charges per mile which will be calculated at a rate dependent upon the vehicle being used. There will be no additional charges incurred for a destination that is within 3 miles of the ‘Other UK’ town/city center.
2.9 All booking times will be assumed to be for United Kingdom times only.
2.10 Transfers 4You will not allow drivers to accompany any minors of less than 16 years of age except in exceptional circumstances and with prior written consent from the parent/guardian. Therefore, it must be made clear at the time of the booking that this is the case. Transfers 4You may refuse to accept the passenger who is a minor on collection and indeed may ask the passenger for the proof of age. Transfers 4You accept no liability for any costs or delays caused by your failure to inform us.
2.11 Drivers do not carry car seats as a matter of course, but on request Transfers 4You will take reasonable endeavors to provide baby seats or child booster seats free of charge. However, you are responsible for fitting the seat and satisfying yourselves that the seat is suitable for your child needs and for the safety of your child whilst within the vehicle.
2.12 At the time of the booking the customer must clearly inform Transfers 4You that they wish to transport any domestic animals within the vehicle. All domestic animals, other than Guide dogs who are exempt from this requirement, must be carried in a suitable locked box or cage, if appropriate and/or be suitably restrained. If Transfers 4You have not been informed of this requirement at the time of the booking, the driver reserves the right to cancel the booking with the full fare still being chargeable.
2.13 You must allow sufficient time when booking your transfer to allow for the check-in times required and for any delays that could be caused by the traffic conditions along the route. Transfers 4You shall not be responsible for any delay caused by your failure to allow enough time to reach your destination or if you or the persons who are being carried are not ready for collection at the agreed time.
3.0 Fees and Charges
3.1 Transfers 4You will charge a minimum of £100 for reasonable repair or cleaning charges in the event of spillages in the vehicle or in the event that any Customer vomits in or otherwise soils, contaminates or damages a passenger vehicle.
3.2 Transfers 4You reserves the right to charge the following fees as a result of a booking being cancelled before booked delivery time.
Cancellation Period Charge
More than 24 hours’ notice 0% Cancellation Fee
Between 12 hours and 24 hours 25% Cancellation Fee
Between 6 hours and 12 hours 50% Cancellation Fee
Less than 6 hours 100% Cancellation Fee
No Show 100% Cancellation Fee
* If paid by Credit or With Debit card a £10.00 fee will be deducted for processing the refund.
3.3 All cancellations must be made via an email to which you will receive confirmation from Transfers 4You. If you do not receive an email from Transfers 4You confirming the cancellation, we have not received your original request to cancel the booking. In these circumstances, please call +44 (0) 20 3978 8787 immediately.
3.4 Reservations made for services on the following times and dates will be subject to an additional 50% surcharge on published prices: 12:00 hours on 24th December to 23:59 on 26th December, in any year and from 12:00 hours on 31st December to 23:59 on 1st January, in any year.
3.5 To ensure we send the correct vehicle in terms of passenger and/or luggage capacity it is important that the correct passenger and/or luggage requirement for the requested vehicle is booked. If there are additional passenger and/or pieces of luggage on pick up this may result in Transfers 4You not being able to safely load the vehicle and may result in the transfer not being able to be carried out and delays in your onward journey.
Vehicle Type Suitcases/Hand Luggage * Lap Luggage
Transfer 4You 0 0
Transfer 4You 1 1
Transfer 4You 2 2
Transfer 4You 3 3
Please note any wheelchairs, golf bags or push chairs count as 1 piece of luggage. You are responsible at the time of booking to inform Transfers 4You of any oversized luggage requirements including ski’s, snowboards, surfboards, or anything else of similar size.
Transfers 4You treat hand luggage as items that can be carried safely on a passenger lap items larger than this e.g., a Trunked or something similar in size are to be treated as a suitcase as these are too large to be carried in the cab of the vehicle. Lap bags include ladies average size handbags or gentlemen’s average size briefcase and as such will be treated as lap bag allowance.
You must order a suitable car size for the number of passengers and luggage. Please note that a child, regardless of their age, will count as one passenger.
3.6 If the amount of luggage exceeds vehicle size selected, an additional amount equal to what the required vehicle size would be, will be chargeable.
3.7 Only luggage that can be carried on your lap will be classified as hand luggage, items of luggage that exceed these criteria will count as a piece of luggage under our booking terms and conditions clause 4.6.
3.8 For airport pickups Transfers 4You will provide 30 minutes of discretionary waiting time at zero charge after the requested time of landing, as confirmed by you at the time of booking. After this time Transfers 4You will charge £0.75p for every additional minute of waiting time.
3.9 For train pickups Transfers 4You will provide 15 minutes of discretionary waiting time at zero charge after the pick-up time, as confirmed by you at the time of booking. After this time Transfers 4You will charge £0.75p for every additional minute of waiting time.
3.10 Transfers 4You will wait for a maximum of 2 hours post requested time of landing unless you have contacted the Transfers 4You (Driver 4 you Limited) head office to advise otherwise. Waiting times will be charged as set out in clauses 4.9 and 4.10. Transfers 4You will check for flight delays in advance before the driver enters the airport, but we can only rely on the information provided to us by the airport websites.
3.11 For cruise terminal pickups Transfers 4You will provide 30 minutes of discretionary waiting time at zero charge after the pick-up time, as confirmed by you at the time of booking. After this time Transfers 4You will charge £0.75p for every additional minute of waiting time.
3.12 Transfer 4You reserves the right to charge additional monies for Tolls if incurred on route.
3.13 There might be additional charges if you must make a stop during journey (minimum £10.00) or any other diversion on the way. The prices are based on the type and number of pick-ups and drop-offs that you state when booking. However, if you need any other pick-up, drop—off or destination, clients must contact the company only, as only we are able to decide the prices.
3.14 Hourly Rates are charged as per clause 3.15, are for a minimum 4 hours and includes a maximum mileage allowance of 12 miles per hour. Additional mileage is chargeable at £4.00 per mile.
3.15 In accordance with clause 3.13 the following Hourly Rates will be payable.
Vehicle Type Hourly Rate
Saloon £38.0
Executive £48.0
VIP £58.0
4.0 Account Services
4.1 Before Transfer 4You will accept any Account Services work, the Customer must first open an Account with Transfers 4You. Only once this has been approved will the Customer have the ability to make Account bookings.
4.2 Transfers 4You will provide to the Customer a unique Account Number that must be confidential.
4.3 For all Account Services bookings, the Customer must quote its Customer Account Number. If the Customer fails to do so, we shall not be compelled to perform the Account Services.
4.4 Transfers 4You will treat any Booking made quoting the confidential Customer Account Number as duly authorised by the Customer and the Customer shall be liable in respect of all Charges relating thereto.
4.5 In consideration of performance of the Account Services, the Customer shall pay all Charges, and any applicable VAT (without set off or deduction), as invoiced by Transfers 4You, within 14 days of the date of an invoice. Transfers 4You, at their absolute discretion, reserve the right to reduce this time period.
4.6 Payment will be accepted by direct debit, cheque, telegraphic transfer or BACS to such bank account as we shall notify the Customer. We will not accept cash unless specifically agreed between both parties.
4.7 We shall invoice the Customer each month in respect of the Account Services carried out for the Customer during the previous month or at such other intervals as may be agreed by the parties in writing. Each invoice will be accompanied by a statement detailing the Services invoiced. Any additional requirements will need to be agreed up front between both parties.
4.8 In the event of non-payment of any Charges by the Due Date, we shall be entitled to charge and the Customer shall pay interest at a rate of 5% above Bank of England Base Rate on any amount outstanding until payment is made, both before and after any judgement.
4.9 We may, at any time, set a limit on the total credit given to any Customer at any one time and we shall not be obliged to provide Account Services once that limit has been reached. Any such limit shall be notified to the Customer in writing by us.
4.10 Any dispute in respect of the Charges shall be submitted, in writing, within 7 days of receipt by the Customer of the relevant invoice.
4.11 When an Account is terminated, by any means whatsoever, the Customer shall pay to us all outstanding Charges which are owed to us as at the date of termination.
4.12 For the avoidance of doubt all Clauses under 4.0 and 6.0 of these Terms shall apply to all Passenger Services made in accordance with this clause 5.0 by an Account Customer.
5.0 General
5.1 All our vehicles are non-smoking; therefore, customers are not permitted to smoke in the vehicle, for the avoidance of doubt this clause covers electronic cigarette (e-cig or e-cigarette), personal vaporizer (PV) or electronic nicotine delivery system (ENDS)
5.2 Customers are not permitted to consume alcohol within the vehicle. The Driver has the right to decline any customer who, in their opinion, is intoxicated. The full fare will still be payable.
5.3 Customers will be responsible at all time for their luggage. They are responsible for loading and unloading their own luggage. The Driver, at their discretion, may assist the customer with the loading and unloading of their luggage from their vehicle.
5.4 Transfers 4You will accept no responsibility for the loss or damage to any luggage which is transported in the vehicle. The Customer acknowledges this and accepts this position.
5.6 All Customers are required to use seatbelts at all times.
5.7 Transfers 4You will not be responsible for any property left by the Customer in the vehicle. Where property is found it will be stored by us, in absolute discretion for a period of 28 days. The full process for dealing with Lost property can be found within our Lost Property process and is available on request. Transfers 4You also reserves the right to charge a fee for returning lost property items.
5.8 Transfers 4You uses their own transport wherever possible but do use third party companies where necessary. If you require us to transport with your wheelchair, please let us know at the time of making the booking as we will need to make special arrangements with third party companies to ensure that your requirements can be dealt with. If you do not advise us at the time of the booking that you have this specific requirement, Transfers 4You cannot be responsible if we are not able to transfer you.
5.9 Transfers 4You reserve the right and without prior notice to vary the prices shown on the Transfers 4You website.
5.10 Any complaints relating to the service or driver should be made in writing within 14 days of the event giving rise to the complaint. The Complaints Procedure is available on request.
5.11Transfers 4You will not accept any responsibility for any late arrival to destination. Transfers 4You will also not accept any responsibility in any way for missed flights for whatever reason including, but not limited to, traffic delays, accidents, breakdowns, severe weather conditions or any road conditions out of Transfers 4You or their driver’s control.5.12 You permit and authorise Transfers 4You to store, process and use all information regarding your personal details in accordance with the requirements of the Data Protection Act 1998. The terms of this agreement shall prevail if a discrepancy arises between a quotation and this agreement.
5.13 This agreement contains the entire agreement between the parties relating to the subject matter and supersedes any previous agreements, arrangements, undertakings or proposals, oral or written.
5.14 Nothing in this agreement is intended to, nor shall it confer any rights on a third party.
5.15 We reserve the right to make changes to the Terms and Conditions from time to time.
5.16 Each party irrevocably agrees that courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out or in connection with this Contract its subject matter or formation (including non-contractual disputes or claims).
5.17 Transfers 4You will refuse or terminate any booking with immediate effect if any of the drivers consider themselves to be at risk of damage, violence or abuse by you or anyone associated with you or other passengers. As soon as it is safe to do so, you will be asked to alight from the vehicle. There will be no refund given to you owing to any circumstances under clause 6.17
5.18 We are committed to providing Services in accordance with the Equality Act 2010. We may assist any Passenger who is not capable of boarding and alighting a Passenger Vehicle unaided, at our sole discretion but at the Passenger’s risk.